Keysight launches three tier service model
Not maintaining equipment can lead to costly errors that delay product development, and the services bring together the existing capabilitites such as online knowledge centres to on-site calibration with people to help customers access them.
Scheduled calibration of test equipment and certified precision provides more predictability, along with proactive notifications of the latest software and firmware updates, and access to online resources such as the Keysight Knowledge Centre and productivity tools. The scheme also provides access to test experts in various areas.
“Our customers need to meet a faster technology development cycle. They cannot be late due to delays caused by lack of software and hardware updates, test equipment failure, test methodology questions, or equipment calibration requirements,” said John Page, president of Keysight Global Services (above). KeysightCare is offered in three service levels: Assured, Enhanced and Performance:
The KeysightCare Assured service level offers committed response time to get customers the technical answers they need, faster. A customer portal delivers access to a cloud-based knowledge base containing the latest information developed through decades of R&D and test experience, plus online support to manage service requests, and access to expert advice related to test and measurement challenges. This will start with selected products shipping after December 3rd, 2018.
KeysightCare Enhanced adds in the calibration service with personalized support and faster response times with a customer service manager focused on quickly identifying the procedure, test expert, or equipment updates needed to address a specific challenge.
KeysightCare Performance delivers enterprise support for mission-critical projects, adding emergency access to support outside normal business hours and on-site services designed to keep customers efficiently operating from design to manufacturing.
